Head Concierge, The Lanesborough, London
Originally from Wrexham in North Wales, Simon was lured by the bright lights of London and began his hotel career as a pageboy at The Grosvenor House Hotel in 1986. He immediately developed a love of hotels and found his niche in the newly developing role of Concierge at the hotel before moving to The Sheraton Park Tower. Simon took his first Head Concierge role, opening The Royal Garden Hotel when, at the time, aged 25 he was the youngest Head Concierge London had ever seen. Simon then moved to the Renaissance Chancery Court before accepting his previous role as Head Concierge of Rocco Forte’s flagship property Brown’s Hotel in 2005. Simon is proud to have been the first concierge to be awarded a scholarship by the Worshipful Company of Innholders for Cranfield University School of Management, where he graduated as a St. Julian’s Scholar.
Simon Thomas joined The Lanesborough as Head Concierge in September 2014 as an invaluable member of the opening team. Simon is one of London’s most important and influential concierges, respected by guests, colleagues and the industry. Providing the highest level of service, Simon brings a wealth of experience and an abounding black book of contacts to The Lanesborough. The re-opening of The Lanesborough marks Simon’s fifth hotel opening to date and represents the crowning point of his career. Simon manages a team of around 32 strong including chauffeurs, porters and doormen.
Simon currently holds the position of Past International President of The International Executive Committee of Les Clefs d’Or. Having been the first British concierge to be elected to the International Executive Board in 35 years. Simon first received his Golden Keys in 1992, becoming the one of the youngest member of Les Clefs d’Or.
As an active Ambassador for Springboard, the charity that promotes career and Education opportunities in the hospitality industry, Simon invests time working regularly with the Bromley Education Business Partnership encouraging young people to enter the industry.
Simon’s knowledge of London and his attention to detail are second to none. Genuinely enjoying his job and being able to help people, Simon is never too proud to do things himself and believes in being exemplary to the team. Highly respected in the industry, Simon is often called upon to represent concierges and to talk about customer service. He was chosen by LVMH to talk to and train their staff on customer service and is involved in a concierge mentoring scheme for American Express